Refund Policy

At Ink Jet Masters, customer satisfaction is our top priority. We are committed to providing high-quality printer repair and troubleshooting services. However, we understand that there may be instances where you are not completely satisfied with our services or products. This Refund Policy outlines the circumstances under which we will issue refunds and the process for requesting a refund.

Eligibility for Refund

We strive to ensure that our services and products meet your expectations. However, if you are unsatisfied with the outcome, we offer the following refund options:

• Services: If our repair services fail to resolve the issue with your printer or if you are dissatisfied with the quality of the repair, we will either offer a refund or rework the service.
• Parts or Products: If a purchased part or product is defective, damaged, or incorrect, we will offer a full refund or replacement, provided it is returned within 14 days in its original condition and packaging.

Non-Refundable Items

To ensure clarity and avoid confusion, please note the following non-refundable items:

• Services Rendered: Once a service has been completed and the printer is returned, the service fee is non-refundable.
• Used or Installed Parts: Printer parts that have been used, installed, or customized as part of a repair are non-refundable.
• Customized Services: Specialized services requiring custom solutions or parts specifically ordered cannot be refunded once work has begun.

Requesting a Refund

If you believe you are eligible for a refund, please follow the steps below:

1. Contact Us: Reach out within 14 days via email, phone, or website contact form.
2. Provide Proof of Purchase: Submit a receipt, invoice, or documentation to verify your request.
3. Description of the Issue: Include details about the issue, and if applicable, provide photos or relevant documentation.
4. Assessment of Request: We will review your claim and inform you of the decision.

Refund Process

• Refund Timeframe: Approved refunds are processed within 10 business days.
• Partial Refunds: In some cases, we may issue a partial refund based on the scope of the work or product issue.

Exchanges or Repairs

If you receive a defective or incorrect product and prefer a replacement instead of a refund, we are happy to provide an exchange or additional repairs if eligible.

Changes to Refund Policy

We reserve the right to modify this policy at any time. Any updates will be posted on this page with an updated "Last Updated" date.